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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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robin mason

October 23, 2025

5  out of  5
rating by robin mason
"Jennifer was a very big help i was so happy to get to come back to state farm . And she made it even better"
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Monica Sadie

October 14, 2025

5  out of  5
rating by Monica Sadie
"Many thanks to the State Farm team, particularly, Kim King , whose service is super prompt, kind, and always caring about what’s best for the client. If you’re looking for a hometown insurance company that delivers world class, friendly service and professionalism to the highest standard, look no further than Chad McMahon - State Farm Insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Heath Russell

October 13, 2025

5  out of  5
rating by Heath Russell
"Kim was wonderful, she’s was very prompt with responses. She kept checking in to make sure we were still on track. She helped us beyond what we expected. I highly recommend this office!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Leanne Searles

October 8, 2025

5  out of  5
rating by Leanne Searles
"Just moved to the Waynesville area from Colorado. Kim at State Farm made this transition of insurance process super smooth. She is very friendly and welcoming. Chad was also very nice to send a welcome card to my house. Highly recommend using them for insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Randy Boldosser

October 5, 2025

5  out of  5
rating by Randy Boldosser
"Jennifer was great to work with! I am a new customer having recently moved into the Waynesville area and she was very helpful in getting our home policy established. She quickly responded to all my questions and provided the necessary documentation."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jack Chapman

September 25, 2025

1  out of  5
rating by Jack Chapman
"Recently switched from Geico to State Farm using this office! HUGE mistake! Was sold a bait and switch policy! 3 months after starting it, my monthly rate increased $25, and then billed me for backdated monthly difference on top of that. Submitted claim and took WEEKS to even be reviewed for approval. I called back in the middle of all this to inquire about canceling the claim prior to payment being issued, so I could then re-shop insurance companies. The next day, payment was issued, solidifying the claim, despite my documented request not to! Filing formal complaint. This is corrupt business practice!"
We responded:
"We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. I do not see that you have had any conversations with our office directly about your claim. Please contact us at your earliest convenience 828-452-0567 and we would be happy to assist in getting concerns resolved."
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Jack Chapman

September 25, 2025

1  out of  5
rating by Jack Chapman
"Recently switched from Geico to State Farm using this office! HUGE mistake! Was sold a bait and switch policy! 3 months after starting it, my monthly rate increased $25, and then billed me for backdated monthly difference on top of that. Submitted claim and took WEEKS to even be reviwed for approval. I called back in the middle of all this to inquire about canceling the claim prior to payment being issued, so I could then re-shop insurance companies. The next day, payment was issued, solidifying the claim despite my documented request not to! Filing formal complaint. This is corrupt business practice!"
We responded:
"We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. I do not see that you have had any conversations with our office directly about your claim. Please contact us at your earliest convenience 828-452-0567 and we would be happy to assist in getting concerns resolved."
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Murderface 04

September 23, 2025

5  out of  5
rating by Murderface 04
"I have added and removed cars and every time i do its with ease. The wonderful ladies at Statefarm are always so helpful and truly care about their clients. They have written several policies for me from RV to Motorcycle. They are wonderful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lisa Leatherwood

September 12, 2025

5  out of  5
rating by Lisa Leatherwood
"Kim was great to work with and answered all our questions. She got us the same coverage for a much better rate plus having a local agent will be better too. Highly recommend Kim and this agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Victória Coimbra

September 11, 2025

5  out of  5
rating by Victória Coimbra
"I talked to Kim to get the insurance for my camera and lenses and she was so helpful and patient. We figured it out so fast and I’m very happy that she got to help me! The value for the insurance is amazing and the customer service is great!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Richard Pinson

September 10, 2025

5  out of  5
rating by Richard Pinson
"Jennifer was great to work with. Recommend using them for all your insurance needs"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Juan Santana

September 9, 2025

5  out of  5
rating by Juan Santana
"The State Farm representative, Jennifer Williams, was great. She immediately took care of our insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sandra Gourlay

August 25, 2025

5  out of  5
rating by Sandra Gourlay
"Always a phone call away & always friendly to work with. Supportive group with quick responses to anything we’ve needed. Wouldn’t change insurance companies ever!!! Thanks you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Allison Sollie

August 22, 2025

5  out of  5
rating by Allison Sollie
"Great coverage, great service and the office staff is so friendly. I couldn’t ask for a better company."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jacob Leatherwood

August 14, 2025

5  out of  5
rating by Jacob Leatherwood
"Easy to deal with and get setup. Jennifer answered all my questions!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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cream k

August 12, 2025

5  out of  5
rating by cream k
"Great Service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Troy

July 27, 2025

5  out of  5
rating by Troy
"I had received a notice from my insurance company that some changes were happening to my policies and not much of a notice. I contacted Kim at Chad McMahon’s office explained what was currently going on. And within a short amount of time Kim had sent me everything I needed to start a new policy with State Farm and even a better rate then my previous company. Kim was right on top of any questions I had and made the whole transition of starting a new home owners and auto policy was smooth, easy and quick."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cody Jones

July 24, 2025

5  out of  5
rating by Cody Jones
"Very friendly staff and very professional to deal with"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Johann Borenstein

July 2, 2025

5  out of  5
rating by Johann Borenstein
"The Chad McMahon State Farm Insurance Agency is top notch. They were very responsive to my request to transfer insurances for five motor vehicles after I moved to North Carolina from Florida."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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craig mishak

July 1, 2025

5  out of  5
rating by craig mishak
"My wife and I just moved to the area, Kim made getting all of our insurance coverage easy and at reasonable rates. Highly recommended."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Samuel Carver

July 1, 2025

5  out of  5
rating by Samuel Carver
"So far so good."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Daniel Moody

June 17, 2025

5  out of  5
rating by Daniel Moody
"Kim at State Farm in Waynesville made getting set up fast and easy. She’s friendly, efficient, and great to work with—highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nevin Wisnoski

June 17, 2025

5  out of  5
rating by Nevin Wisnoski
"Jennifer Williams and team are amazingly responsive!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nathan Lanning

June 13, 2025

5  out of  5
rating by Nathan Lanning
"Such a nice person to deal with saved me a bunch of money and better insurance coverage! thank you! so much"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Leslie Byrd

June 8, 2025

5  out of  5
rating by Leslie Byrd
"Very fast and friendly service. Relocating to the area from Maryland. Jennifer immediately turned a stressful situation into calm and organized. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"