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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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LaDean Pelham

July 20, 2026

5  out of  5
rating by LaDean Pelham
"Such a pleasure working with Jennifer at Chad McMahon State Farm. Southern hospitality mixed with the utmost professionalism. She took care of me promptly and made my experience worry-free. Thank you Jennifer."
We responded:
"LaDean, thank you for leaving such a thoughtful review! I'm happy to hear that Jennifer provided you with a great experience, blending southern hospitality with professionalism. It's wonderful to know she made everything worry-free for you. We're always here if you need anything else!"
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Pamela Waldron

July 6, 2026

5  out of  5
rating by Pamela Waldron
"KIM KING, McMahon Agency in Waynesville, was personable and well versed on how to best meet my insurance (home and auto) requirements.
I’m confident the counsel she provided fits my situation perfectly.
Ask for KIM for expert help with all your insurance needs!
PW"
We responded:
"Thank you, Pamela! I'm glad to hear that Kim was able to provide you with the guidance you needed for your home and auto insurance. We appreciate your recommendation and are here to help with any other questions you might have. Feel free to reach out if you need anything else!"
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Kenneth Hosford

July 2, 2026

5  out of  5
rating by Kenneth Hosford
"Jennifer Williams is one of the nicest and most professional insurance agents I’ve ever worked with. I would highly recommend her to anyone seeking homeowners coverage or any insurance product provided by her agency. Sincerely, Ken Hosford."
We responded:
"Thank you, Kenneth! I'm really happy to hear that Jennifer made such a positive impression. We appreciate your recommendation and are glad to have you as part of our office family. Feel free to reach out if you need anything else!"
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Lori Moody

June 30, 2026

5  out of  5
rating by Lori Moody
"We have been clients for many years. This entire staff is great…they seem to operate as a family. They are professional, yet so interested in you as an individual. An example of this is when I was diagnosed with melanoma and underwent surgery. I received a text asking where my husband and I would like a meal from and it was brought to us by one of our agents. I don’t know of many places that would go that above and beyond! We have even had to call one of our agents way after office hours and there was no hesitation in answering the phone or helping with the situation we were facing. To sum it up, this place and the people who work here are awesome!"
We responded:
"Lori, thank you for taking the time to leave us a review! I'm truly grateful for your kind words and for sharing your experiences with our team. We strive to treat everyone like family, and I'm glad to hear that our efforts have made a difference during challenging times. It's wonderful to know that our team has been there for you when you needed us. We're always here to help if anything comes up!"
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Jocelyn Francis

June 24, 2026

5  out of  5
rating by Jocelyn Francis
"Always helpful! Quick to respond. Great customer service!! Highly recommend!!"
We responded:
"Jocelyn, thank you for taking the time to leave us a review! I'm happy to hear that you've found our team helpful and responsive. Your recommendation means a lot to us. Let us know if we can help with anything else!"
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Joni Rhodarmer

June 24, 2026

5  out of  5
rating by Joni Rhodarmer
"Wonderful customer service"
We responded:
"We love to see feedback like yours, Joni! Thanks so much for letting us know about your positive experience with your motorcycle and auto insurance at our Waynesville office."
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Andrew Brickman

June 18, 2026

5  out of  5
rating by Andrew Brickman
"Chad McMahon’s office has provided comprehensive insurance for our home for over ten years. The staff, with special recognition of Kim, are always available, knowledgable, and courteous. They are a joy to work with. ,"
We responded:
"Thank you, Andrew, for your wonderful review! I'm glad to hear that you've had such a positive experience with our office over the years. Kim and the rest of the team strive to be available, knowledgeable, and courteous, and it's great to know they're making a difference. We're grateful to have you with us for over a decade. Let us know if we can help with anything else!"
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Michele Hays

June 10, 2026

5  out of  5
rating by Michele Hays
"We are moving from Indiana to North Carolina and found the perfect insurance agency! Definitely check out Chad McMahon with State Farm. Kim King got everything taken care of for us within two days! Their rates are so inexpensive and cover our home, vehicles and we got an umbrella policy for a lot less than what we were paying with Erie."
We responded:
"Hey, Michele! Thank you for the wonderful review. We're honored that you chose our office as part of your move from Indiana to North Carolina. I'm glad Kim was able to get everything handled so quickly and help with your homeowners, auto, and umbrella coverage. We appreciate your recommendation and look forward to serving you in your new home."
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Jennifer Turner

June 10, 2026

5  out of  5
rating by Jennifer Turner
"Everyone in the office is amazing. If you need anything the will always be on top to help. Thank you so much for being the best insurance company."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rhonda Dupree

May 22, 2026

1  out of  5
rating by Rhonda Dupree
"By far the worst insurance company I’ve ever dealt with!! I 10/10 do NOT recommend."
We responded:
"Rhonda, we appreciate your feedback. Our goal is always to help our clients maintain continuous coverage, and we regret the disappointment surrounding the status of your policy. Please note that our local office must operate within established corporate timelines regarding grace periods and payment deadlines to ensure consistent regulatory compliance. We take your comments seriously and remain available to clarify these policy guidelines or assist you with any future insurance inquiries."
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Donna Evans

May 19, 2026

5  out of  5
rating by Donna Evans
"Jennifer was very thorough, courteous and timely! She made the process extremely easy!! Thank you Jennifer!"
We responded:
"Donna, thanks for the kind review and my team works hard to deliver prompt and professional service! Thanks for your trust in this agency. "
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Chuck Waychoff

May 15, 2026

5  out of  5
rating by Chuck Waychoff
"Top-notch service from Chad and his team! They’ve assisted us with both home owners and vehicle insurance. Not only did their organization help to get coverages in place, when we had storm damage to our roof they helped us with filing claims while also providing referrals for roofing contractors for repairs and replacement. Prompt, professional and courteous insurance services!"
We responded:
"Thank you for the wonderful review! We’re so glad to hear that we were able to help you with your home and vehicle insurance, and that we could support you after the storm damage to your roof. We truly appreciate your trust—and we’ll be here anytime you need help with anything. "
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Jennifer Prouty

May 13, 2026

5  out of  5
rating by Jennifer Prouty
"They are always there to help with whatever I need. And lately it has been too often 😆 🤣 😂 Kim is amazing. Well, all of them are, but Kim is who I always head straight to."
We responded:
"Jennifer, thanks for the wonderful review. Kim and all of the team are always ready to assist! Thanks again for your trust in our agency. "
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Jane Cherry

May 11, 2026

5  out of  5
rating by Jane Cherry
"You have always delivered exceptional service. Thank you!"
We responded:
"Hi Jane, we truly appreciate you. Thank you for the great review—our team is here whenever you need us!"
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Adrien Raines

May 8, 2026

5  out of  5
rating by Adrien Raines
"Kim & Jennifer were wonderful! They guided me through getting insurance for my vehicle and they were very knowledgeable and helpful! Would recommend this place to anyone!"
We responded:
"Hi Adrien, thanks for the great review! We’re so happy Kim and Jennifer could help you with your vehicle insurance. We appreciate your recommendation and being your insurance team!"
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justin Shuler

April 27, 2026

5  out of  5
rating by justin Shuler
"I want to enthusiastically commend two outstanding members of your team, Kim and Jennifer. Following a frustrating experience with a previous provider, I approached obtaining new insurance with significant apprehension. Kim and Jennifer, however, immediately transformed this outlook. Their professionalism, extensive knowledge, and exceptionally clear explanations set a new standard for customer service.
They patiently navigated me through complex options, ensuring I fully understood every detail and ultimately selected the ideal coverage. What could have been a burdensome task was made remarkably seamless and reassuring, thanks entirely to their expert, client focused care.
Kim and Jennifer are invaluable assets, consistently demonstrating superior standards. Their significant contributions truly deserve recognition as well as the rest of the Chad McMahon State Farm team!"
We responded:
"Justin, thank you for the amazing review! Kim, Jennifer, and the rest of the team take great pride in taking sometimes confusing and complex insurance language and making it easy to understand. We sincerely appreciate your trust in this agency. "
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Jodie Parris

April 27, 2026

5  out of  5
rating by Jodie Parris
"We have loved working with Chad and his office. They are proactive in making sure you are taken care of, and are very responsive when you reach out with any questions or issues. We are so happy to have them as our Agent!"
We responded:
"Thank you! We’re thrilled to hear you’ve enjoyed working with my team. Being proactive and staying responsive is exactly how we aim to support our clients—thanks again for the amazing review!"
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Angela Dawn Putnam

April 16, 2026

5  out of  5
rating by Angela Dawn Putnam
"These ladies are SUPER helpful, I went in with an issue to get my DL and they helped me 100%. Even printed my proof of insurance that wasn't through them. I HIGHLY recommend these people at this office 100%"
We responded:
"Hi Angela, thank you for the great review! We’re thrilled we were able to help you with your license and make the process smooth. We appreciate your recommendation and hope to see you again!"
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Billy Morrow

April 13, 2026

5  out of  5
rating by Billy Morrow
"Kim at the local State Farm made our day! She was able to save us thousands of dollars on all our policies. She was quick and effective and had us going in just an hour! I would recommend checking them out if you haven't already!"
We responded:
"Hi Billy, we’re so happy to hear Kim made your day! Saving you money across your policies and getting you taken care of in just an hour is exactly what we aim for. Thanks again for trusting us—your recommendation means a lot!"
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Allen Wood

April 10, 2026

5  out of  5
rating by Allen Wood
"Great Service . Bunch of good crazy girls. Lol 😆"
We responded:
"Thanks for the 5 star review ! We appreciate it "
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MelisA Ergle

March 31, 2026

5  out of  5
rating by MelisA Ergle
"I have been using this branch for many many years. They are the best to take care of all my needs when it comes to Aoto coverage and life insurance plans. Always very kind and professional. I highly recommend using them. I can not thank Kim enough for always being there for me, any questions or any concerns, she always takes care of me."
We responded:
"Thanks you for the wonderful review! We appreciate your trust in our agency."
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John Wadsworth

February 6, 2026

5  out of  5
rating by John Wadsworth
"I decided to check and see if i could get a better price for my homeowner and auto insurance. I got quotes from 4 local agencies and USAA. The best price came from McMahon Insurance. I worked with Kim King at the agency to get my quote. She was very responsive and answered all my question plus offered ideas to reduce my overall costs. She is the only agent that followed up with me via email and phone. I highly recommend giving Kim a call to compare your current costs to what State Farm can offer."
We responded:
"John, thank you for the kind review! We appreciate your trust in this agency and always here if you need anything. "
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Cynthia Taylor

January 23, 2026

5  out of  5
rating by Cynthia Taylor
"We have used State Farm in Waynesville for years and always been treated like family. Kelly has always worked hard to get us the best insurance for the best price and we wouldn’t dream of going anywhere else."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Alexis Gibson

January 9, 2026

5  out of  5
rating by Alexis Gibson
"Kim was fantastic, she helped me get set up for life insurance and auto insurance policy!!"
We responded:
"Alexis, thank you for your wonderful review! I'm happy to hear that Jennifer provided such thorough and friendly service. We appreciate your recommendation and are always here to help with any future needs.

- Chad McMahon - State Farm Insurance Agent, Waynesville, NC"
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Amy C

December 29, 2025

5  out of  5
rating by Amy C
"Jennifer consistently provides fantastic customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"